QAI launches the TCCS supervisor level programs in public mode in India

Posted on | November 28, 2011 | No Comments

Earlier in the year, Tennessee-based TCCS (The Call Centre School), which trains call centre industry professionals, had entered into a partnership with QAI, a global workforce development and consulting organization.

After conducting in-house programs for the top BPOs in India, QAI announced that for the first time in India they are launching the TCCS Certified BPO Operations Manager and the Certified BPO Workforce Managers workshops in the public domain. The programs will be conducted in the month of May in Bangalore and in June in New Delhi and are designed to enable Operations and Workforce Managers to develop the required skills and have the necessary tools for successfully running a call centre operation.

Industries like banking, finance, telecom and insurance as well as contact and customer centres can also take advantage of these programs in building an efficient and experienced workforce. QAI focuses on a customized learning approach taking into account the unique and specific needs of every organisation. The QAI programs equip professionals with the required set of skills and knowledge which helps them to resolve complex operational and business related problems in a highly efficient manner resulting in cost and time savings, increased productivity and customer satisfaction and workforce optimization.

Speaking on TCCS’s entry into India, Navyug Mohnot, CEO, QAI, said, “We were very delighted to partner with TCCS in developing resourceful and comprehensive new programs or adapting existing courseware to fit organizational needs. Seeing the overwhelming response over the last few months, we are now extending these programs and courses to supervisory level personnel in public mode which will enable them to run the operations of contact centres in a more efficient and effective manner.”

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